Privacy Policy

Privacy Policy

1. Why this privacy charter?

The Pays des Lacs Maisons du Tourisme place a lot of importance on protecting your privacy and personal data. We gather and process your personal data in accordance with the applicable legal provisions, namely the Belgian law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data, which came into effect on 5 September 2018 (“Privacy law”) and the European regulation of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free circulation of this data (“Regulation”).

We would like to inform you of any operations to process your personal data and your rights in this respect. By using our website, you explicitly agree to the gathering and processing of your personal data by the Pays des Lacs Maisons du Tourisme in the manner described in this document.

We reserve the right to make changes to our Privacy Charter at any time. Any substantial change will always be clearly stated on our website. We do however advise you to read this document on a regular basis.

1. Who is processing your personal data?

Christine Charue is the website manager.

Contact information:

• Maison du Tourisme Pays des Lacs
• Address: Route de la Plate Taille 99 – 6440 Boussu-lez-Walcourt (Belgium)
• Company number (BE VAT): BE 860 676-248
• E-mail: pdl@cm-tourisme.be
• Telephone: +32 (0)71 14 34 89

1. What personal data is gathered?

The processing of your personal data is limited to what is strictly necessary for the purposes of the Pays des Lacs Maisons du Tourisme. Below are listed the data categories concerned by the processing.

• Identification data (e-mail, etc.)
  
  

What are the purposes?

The Maison du Tourisme gather your personal data with the sole aim of providing you with an optimal, personalised and completely safe experience of using the website. If you use our website in more depth, we may gather more personal data concerning you.

The processing of your personal data is essential for the website’s smooth operation and the provision of our services. The Maison du Tourism will process your personal data solely for the following purposes:

• To offer the User a general service, as well as to personalise it, by sending useful information, newsletters, provide support and follow up on complaints.
• To improve and personalise our services and products
• To inform you of new features via newsletters

When you visit our website, certain data is gathered for statistical purposes. This data enables us to optimise your user experience. This is your IP address, the geographical area from where you are visiting, the date and time of your visit and the pages you have visited. By visiting our website, you explicitly agree to the gathering of this data for statistical purposes.

You exercise control over the data you send us. When the data is incomplete or incorrect, we reserve the right to interrupt or suspend certain operations on a temporary or permanent basis.

Your personal data will solely be used for internal purposes. Your personal data will not be sold, given or passed on to third parties, unless you have given your prior consent. The Maison du Tourisme have taken all the possible technical and organisational measures to avoid a breach of data.

1. We also use cookies!

When you visit our website, cookies may be placed on your computer’s hard drive. We use cookies to offer an optimal user experience to our regular visitors.

For more information on our use of cookies, please read our Cookie policy.

If you visit our website, we recommend that you activate your cookies. However, you are free to deactivate them via your browser’s settings if you wish. For more details, please refer to our Cookie Policy.

1. What are your rights?

1. Guarantee of fair and lawful processing

Your personal data will always be processed according to the legitimate purposes explained in point 4. It will be gathered and processed in an adequate, relevant and non-excessive manner and will not be kept for longer than necessary for the purposes intended.

All the technical and security measures have been taken to limit the risks of access or illegal or unauthorised processing of your personal data as far as possible. In the event of intrusion in their computer systems, the Maison du Tourisme will immediately take all the measures necessary to reduce the damage as far as possible.

1. Right of access

If you are able to prove your identity, you have the right to obtain information on the processing of your data. You have the right to know the processing purposes, the data categories concerned, the categories of recipients to whom the data is sent, the criteria used to determine the data storage time, and the rights that you may exercise over your data.

1. Right of rectification

Incorrect or incomplete personal data may be corrected. It is primarily the User’s responsibility to make the necessary changes to their “user account", but you can also make a written request to us.

1. Right to erasure (or “right to be forgotten”)

You also have the right to request your personal data be erased in the following cases:

• Your personal data is no longer necessary for the purposes;

• You withdraw your consent for processing and there is no other legal basis for the processing;

• You have validly exercised your right to object;

• Your data has been processed illegally;

• Your data must be deleted to observe a legal observation.

1. Right to limit processing

In certain cases, you have the right to request that the processing of your personal data be limited, in particular if the accuracy of the data is disputed, if your data has been processed illegally, if the data is necessary for legal proceedings or while Pays des Lacs checks that you can validly exercise your right to erasure.

1. Right to object

You also have the right to object at any time to the processing of your personal data. Pays des Lacs will stop processing your personal data, unless it is able to demonstrate that there are compelling legitimate reasons for processing to take precedence over your right to object.

1. Right to data portability

You have the right to obtain all the personal data that you have provided us in a structured format that is commonly used and machine-readable. At your request, this data can be transferred to another service provider, unless this is technically impossible.

1. Right to withdraw your consent

You can withdraw your consent for the processing of your personal data at any time. Withdrawing your consent does not affect the validity processing operations prior to the withdrawal.

• How do I exercise my rights?

To exercise your rights, you must send us a request by recorded delivery to:

Maison du Tourisme Pays des Lacs
Route de la Plate Taille 99, 6440 Boussu-lez-Walcourt

or my email to info@lepaysdeslacs.be . We will respond as soon as possible and by the latest (1) month after receipt of the request.

• Making a complaint

If you are not satisfied with the processing of your personal data by the Maison du Tourisme Pays des Lacs, you have the right to lodge a complaint with the Belgian Privacy Commission, which is becoming the Belgian Data Protection Authority on 25 May 2018 (https://www.privacycommission.be/).